Close CRM vs Copper CRM
In our head-to-head analysis of Close CRM ($49/user/mo, rated 4.7/5) versus Copper CRM ($9/user/mo, rated 4.5/5), Close CRM delivers dependable standard features for CRM & Revenue Operations, while Copper CRM matches core capabilities with competitive pricing starting at $9/user/mo.
| Feature / Benchmark | Close CRM Paid (Free Trial) | Copper CRM Paid (Free Trial) |
|---|---|---|
| Starting Price | $49/user/mo | $9/user/mo |
| User Rating | ★ 4.7 / 5.0 | ★ 4.5 / 5.0 |
| Sprints & Agile Cycles Built-in support for time-boxed sprints, iterations, and agile backlog management. | ✕ Not Native | ✕ Not Native |
| Interactive Kanban Boards Visual drag-and-drop workflow tracking with custom status columns and swimlanes. | ✓ Supported | ✓ Supported |
| Strategic Roadmaps & Gantt Timeline visualization, project milestone dependencies, and executive portfolio views. | ✕ Not Native | ✕ Not Native |
| Native Time Tracking In-app timers, billable hours tracking, and detailed timesheet reporting. | ✕ Not Native | ✕ Not Native |
| No-Code Workflow Automations Trigger-based automations to assign tasks, sync statuses, and send notifications. | ✓ Supported | ✓ Supported |
| AI Copilot & Smart Triage Generative AI assistance for summarizing issues, auto-labeling, and drafting updates. | ✓ Supported | ✓ Supported |
| Enterprise Security & Governance SOC2 Type II compliance, SAML SSO single sign-on, and granular role permissions. | ✓ Supported | ✓ Supported |
| Official Access | Visit Close CRM → | Visit Copper CRM → |
Close CRM Detailed Assessment
What We Like (Pros)
- Built-in power dialer, VoIP calling, and SMS with zero third-party tools needed
- Engineered for speed—reps live in a single unified inbox
- AI call transcription and coaching summaries
Key Limitations (Cons)
- Higher starting price per seat (though it replaces separate dialer tools)
- Not built for field sales or long multi-year RFPs
- Limited native marketing landing page builders
Copper CRM Detailed Assessment
What We Like (Pros)
- Lives natively inside Gmail, Google Docs, and Google Calendar
- Zero-training adoption for Google Workspace teams
- Automated contact and email thread capture
Key Limitations (Cons)
- Not suitable for Microsoft 365 / Outlook organizations
- Limited custom reporting on entry plans
- Basic marketing automation features
Choosing Between Close CRM and Copper CRM
Which is more cost-effective: Close CRM or Copper CRM?
Copper CRM starts at an entry rate of $9/user/mo (Paid (Free Trial)), whereas Close CRM begins at $49/user/mo. For teams prioritizing lean software budgets, Copper CRM provides an accessible starting point.
How do Close CRM and Copper CRM compare in verified user ratings?
Close CRM holds the edge with a verified rating of 4.7/5.0, praised especially for Built-in power dialer, VoIP calling, and SMS with zero third-party tools needed. Meanwhile, Close CRM scores 4.7/5.0.
When should you choose Close CRM over Copper CRM?
Choose Close CRM if your priority is Built-in power dialer, VoIP calling, and SMS with zero third-party tools needed within CRM & Revenue Operations. Opt for Copper CRM if you require Lives natively inside Gmail, Google Docs, and Google Calendar and $9/user/mo pricing.